As a trade partner, we truly enjoy collaborating with designers. We love bringing ideas to life together, combining design with exceptional craftsmanship to create beautiful, one-of-a-kind pieces.
Making custom furniture requires a LOT of time, communication, and attention to detail. We do our best to communicate thoroughly and effectively throughout the design process with all of our clients. Before production begins, we provide scale drawings of each piece so we can work through all the details together. This helps avoid issues or design miscommunications along the way and ensures the finished piece is exactly what was envisioned.
RETURNS AND EXCHANGES:
ORDER CANCELLATION:
There will be a 15% order cancellation fee if canceled before production begins.
If drawings have been sent, there is an additional fee of $150 charge to cover our time.
We cannot accept cancellations if an item is in the process of being built or has been built. In the event that this happens, the deposit is non-refundable.
Clients are responsible for shipping any unused materials back to them.
REFUNDS:
Refunds are given at the discretion of Liven UP and must be addressed within 30 days of receiving the item.
In the rare event that you wish to return your custom item, please know that Liven UP will not assume responsibility for shipping charges. The customer is responsible for all shipping fees.
All of our furniture is custom made to unique specifications and tastes, therefore we charge a 45% fee for returned items.
ISSUES/PROBLEMS after 30 days:
We will review the issue and determine what compensation, if any will be given. We stand by our furniture and will be fair in our assessments.
REPAIRS:
If there is a repair that needs to be made and it is determined that liven UP is responsible, we will compensate for up to $50/hour in labor for non-local orders.
GRASSCLOTH:
Imperfections and slight variations of color are inherent in natural materials, but that is part of what makes the finished product so beautiful. Don’t expect the materials in any grasscloth to be uniform in color or texture.
We will send a tested sample to you prior to beginning a project, so you have an idea of what your finished piece will look like. However, it could look slightly different on a table - vs. just a small tested piece. On larger pieces, the fibers and threads can vary greatly and might not be represented in your sample piece.
We inspect the paper prior to starting a project, but we are only looking for flaws that are not "normal". Slight imperfections can and will appear on the finished piece.
We apply 3 coats of clear sealer/top coat to our grasscloth items. This offers a good amount of protection, BUT it is not foolproof. Your grasscloth furniture should be treated as you would a piece of stained wood furniture.
CLEANING: The sealed grasscloth can be wiped with a sponge and water - NOT CHEMICAL CLEANING SOLUTIONS. We suggest using the brush attachment on your vacuum for regular cleaning/dusting. The brush does a nice job getting into the grasscloth fibers.
**We suggest sourcing a glass top for high traffic areas.
WARNING:
Do not place your grasscloth furniture in direct sunlight or near a heat register.
Please make sure your grasscloth furniture is stored in a cool, dry room (lower than 86 degrees Fahrenheit).