What if I’m not a member of the design trade and would like to order?
No problem! We’d still love to work with you! If you are not in the design trade, Alexandra Scully of Rustic Rooster Interiors is our trade liaison. Alexandra can reach out to us on your behalf.
Contact her 760.436.2171 or alexandra@rusticrooster.com.
What is the lead time?
Our lead time is always a guesstimate (our best, educated guess) and we are usually pretty much spot on!
Right now, our upholstery orders are approximately 8 weeks from receipt of material. Our grasscloth is right around 6 weeks from receipt of material.
**keep in mind lead times are “from receipt of material”. We will email when the material arrives for the project with completion dates for your project.
Do you stock materials?
NO. Everything in our shop is COM (customer’s own material).
Do you offer grasscloth samples?
YES! We have a large selection of approved grasscloths that we prepare with our sealer to send to designers to save them time searching for the right material. Designers can then order the material through their trade accounts and ship to us.
Are the items shown on the site available for purchase now?
NO. All of the photos on the website are projects we made for past clients. Everything is custom built to order. In many cases, the pieces shown can be recreated, though! :)
**If you like a particular piece you see, email us a photo or link and we can get a quote to you.
Can you customize a piece if it is not the right size or shape?
YES! Pretty much everything can be made to custom specs. Just let us know your needs and we can price accordingly.
Do you ship white glove?
NO. We do not ship white glove. We prefer to ship to receivers.
Our pieces arrive boxed, on pallets or crated (project specific). Smaller items can ship ground.
Residential delivery is an option, but costs more and clients are responsible for receiving pieces, inspecting upon arrival and in some cases assembling the furniture.
Do you insure your items?
YES! We insure all the items we ship. If there is an issue with a delivery NOTIFY US RIGHT AWAY.
**See the shipping policies for more information.
Can a trundle be added to any style bed?
YES. We can add a rolling trundle to any bed style- even Queen and King beds.
What if I don’t see the style I’m looking for in your photos?
No problem! Just send us a link, photo or drawing of what you’re looking to have made and we can get a quote to you for the project. Send ALL the details- including style, dimensions, wood preferences and any other details.
Where are you located?
Our studio/workshop is in Carlsbad, California.
Do you have a retail space/showroom?
NO. We do not have a showroom, but there are always a lot of projects underway in our shop! You are welcome to make an appointment to see some things in person... never know what might be hanging around on any given day!
Do you send drawings for approval before you build my item?
YES! We make scale drawings for approval for every single project. We will not proceed without clients approval.
What is your process for grasscloth - is it sealed and is it durable?
We apply 3 coats of clear sealer/top coat to our grasscloth items. This offers a good amount of protection, BUT it is not foolproof. Your grasscloth furniture should be treated as you would a piece of stained wood furniture. We suggest sourcing a glass top for high traffic areas.
Imperfections and slight variations of color are inherent in natural materials, but that is part of what makes the finished product so beautiful. Don’t expect the materials in any grasscloth to be uniform in color.
We will send a tested sample to you prior to beginning a project, so you know what your finished piece will look like. However, it could look slightly different on a table - vs. just a small tested piece. On larger pieces, the fibers and threads can vary greatly and might not be represented in your sample piece.
We inspect the paper prior to starting a project, but we are only looking for flaws that are not “normal”... slight imperfections can and will appear on the finished piece.
WARNING: Do not place your grasscloth furniture in direct sunlight or near a heat register. Please make sure your grasscloth furniture is stored in a cool, dry room (lower than 86 degrees Fahrenheit.)
What is the best way to clean a grasscloth table?
CLEANING: The sealed grasscloth can be wiped with a sponge and water - NOT CHEMICAL CLEANING SOLUTIONS. We suggest using the brush attachment on your vacuum for regular cleaning/dusting. The brush does a nice job getting into the grasscloth fibers.
*And just fyi, all items featured on our website have been made in our shop. No photos have been altered.